MMHA6900 Assignment

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MMHA6900 Assignment Quality Improvement in a Medical Setting

Improvement in quality and safety should be considered a
core organizational strategy. Leading that change is not always easy. A road
map for change is helpful in managing organizational change. Kotter’s (1995,
1996; as cited in Joshi et al., 2014) model for change is a realistic framework
to manage quality improvements. The eight steps of Kotter’s theory include 1)
unfreezing the old culture; 2) forming a powerful guiding coalition; 3)
developing a vision and strategy; 4) communicating a vision and strategy; 5)
empowering employees to act on the vision and strategy; 6) generating
short-term wins; 7) consolidating gains and producing more change; and 8)
refreezing new approaches in the culture (Joshi, et.al, 2014, page numbers).

In this Assignment, you will analyze Emergency Department
data and other resources to identify areas where the care and services provided
are not up to state or national comparisons. You will also address how you
would improve the substandard performance indicators.

To prepare:

Analyze the Emergency Department HCAHPS Data and other
resources in the Learning Resources.

Emergency Department HCAHPS Data

The Assignment:

The HCAHPS data for the Emergency Department would indicate
there are areas where the care and services are not up to par, as compared to
state or national standards.

Using Kotter’s work as described in Chapter 16 of your text,
and other change models from the reading, write a 3- to 4-page (excluding title
page and references) analysis of the performance data for the Emergency
Department, comparing the medical care and services to state and/or national
standards. Provide recommendations for strategies to improve the Emergency
Department substandard performance indicators.

Note: Your Assignment must be written in standard edited
English. Be sure to support your work with at least five high-quality
references, including two from peer-reviewed journals. Refer to the Essential
Guide to APA Style for Walden Students to ensure that your in-text citations
and reference list are correct. This Assignment will be graded using this
rubric: Week 9 Assignment Rubric (PDF). Your Assignment should show effective
application of triangulation of content and resources in your conclusion and
recommendations.

Assignment: Quality Improvement in a Medical Setting

Improvement in quality and safety should be considered a
core organizational strategy. Leading that change is not always easy. A road
map for change is helpful in managing organizational change. Kotter’s (1995,
1996; as cited in Joshi et al., 2014) model for change is a realistic framework
to manage quality improvements. The eight steps of Kotter’s theory include 1)
unfreezing the old culture; 2) forming a powerful guiding coalition; 3)
developing a vision and strategy; 4) communicating a vision and strategy; 5)
empowering employees to act on the vision and strategy; 6) generating
short-term wins; 7) consolidating gains and producing more change; and 8)
refreezing new approaches in the culture (Joshi, et.al, 2014, page numbers).

In this Assignment, you will analyze Emergency Department
data and other resources to identify areas where the care and services provided
are not up to state or national comparisons. You will also address how you
would improve the substandard performance indicators.

To prepare:

Analyze the Emergency Department HCAHPS Data and other
resources in the Learning Resources.

Emergency Department HCAHPS Data

The Assignment:

The HCAHPS data for the Emergency Department would indicate
there are areas where the care and services are not up to par, as compared to
state or national standards.

Using Kotter’s work as described in Chapter 16 of your text,
and other change models from the reading, write a 3- to 4-page (excluding title
page and references) analysis of the performance data for the Emergency
Department, comparing the medical care and services to state and/or national
standards. Provide recommendations for strategies to improve the Emergency
Department substandard performance indicators.

Note: Your Assignment must be written in standard edited
English. Be sure to support your work with at least five high-quality
references, including two from peer-reviewed journals. Refer to the Essential
Guide to APA Style for Walden Students to ensure that your in-text citations
and reference list are correct. This Assignment will be graded using this
rubric: Week 9 Assignment Rubric (PDF). Your Assignment should show effective
application of triangulation of content and resources in your conclusion and
recommendations.

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